At Altair Orion, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services. By accessing or using our services, you agree to this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a) Personal Information

• Full name
• Email address
• Phone number
• Billing information
• Domain name(s)
• Account login details (encrypted)

b) Service-Related Information

• Hosting plan details
• Service duration (1 year, 2 years, 4 years)
• Email quantity (for business mail services)
• Transaction IDs and payment status

c) Technical Information

• IP address
• Browser type
• Device information
• Login timestamps
• Error logs (for security and troubleshooting)

2. How We Use Your Information

Your information is used only for legitimate business purposes, including:

• Account creation and management
• Service provisioning and activation
• Payment processing via Razorpay
• Customer support and communication
• Security, fraud prevention, and abuse monitoring
• Sending service-related emails (invoices, alerts, notifications)

We do not sell, rent, or trade your personal information to third parties.

3. Payment Information

• All payments are processed securely through Razorpay
• Altair Orion does not store credit card, debit card, UPI, or banking details
• Payment data is handled entirely by Razorpay under their own privacy policy

4. Cookies & Tracking

We may use cookies and similar technologies to maintain user sessions, improve website performance, and enhance user experience. Cookies do not collect sensitive personal data. You can disable cookies via your browser settings if you wish.

5. Data Storage & Security

We take reasonable security measures to protect your data, including encrypted passwords, secure server environments, limited access to sensitive data, and regular security monitoring. However, no method of transmission over the internet is 100% secure. Altair Orion cannot guarantee absolute security.

6. Data Retention Policy

We retain your data only as long as necessary to provide active services, meet legal and compliance requirements, and prevent fraud and misuse.

After Account Deletion

If you request account deletion, your hosting, services, and access will be removed within 3 working days. We may retain limited data such as Name, Email ID, Phone number, and Associated domain names strictly for legal, security, and internal safety purposes.

7. Third-Party Services

Our website may contain links to third-party services or tools. Altair Orion is not responsible for the privacy practices of external websites. We recommend reviewing their privacy policies separately.

8. Email Communication

We may send emails related to account activity, service updates, payment confirmations, and security alerts. Official emails are sent only from support@altairorion.com and no-reply@altairorion.com. We do not send promotional spam emails.

9. Children's Privacy

Altair Orion services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

10. Legal Disclosure

We may disclose user information if required by law enforcement agencies, court orders, legal obligations, or fraud or security investigations. Such disclosure will be limited to what is legally necessary.

11. Changes to This Privacy Policy

Altair Orion reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page. Continued use of our services implies acceptance of the updated policy.

12. Contact Information

For legal, policy, or compliance queries:

• Contact Us: https://altairorion.com/contact-us
• Support Email: support@altairorion.com
• System Email: no-reply@altairorion.com